Data Privacy Policy
We value your privacy at SourceStudioHaven
Data We Gather
When you reach out to us for corporate flower arrangements or gift services, we collect information you willingly provide. This includes your name, business name, email, phone, delivery addresses, and particular requirements for your floral needs. Payment details are also collected when you place orders, though processing is handled securely by our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically gathers certain technical data when you browse. This includes your IP address, browser type, device information, and how you navigate our site. We use this data to improve our website performance and understand how clients discover our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, crafting customized arrangements based on your requirements, and communicating about your service needs.
We also leverage information to improve our services and website experience. This helps us understand which corporate floral offerings are most valuable to our clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
SourceStudioHaven respects your privacy and does not sell your personal data to third parties. We only disclose information when necessary to deliver our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We are committed to safeguarding your personal data and employ suitable technical and organizational controls to shield it. This involves safe data storage, encrypted transmissions, and restricting access to personal information to authorized personnel only.
Secure Storage
We store personal data on protected systems with access restrictions and ongoing security monitoring.
Encryption
We encrypt sensitive data in transit to safeguard information between your browser and our services.
Limited Access
Only staff with a legitimate need to access data can view customer information.
Although strong security measures are in place, no online transmission is completely risk-free. We continually enhance our security practices to counter emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable laws, you may access, amend, erase, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will reply within a reasonable period as required by law.
Data Retention
We keep personal data only for as long as needed to provide our services and fulfill legal obligations. Retention times vary by data type and purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order data: about three years after the last service interaction
- Payment records: seven years to meet tax and accounting requirements
- Website analytics data: about twenty-six months for service improvement analysis
- Marketing preferences: until you unsubscribe or about two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and to understand how visitors interact with our site. Cookies help us remember your preferences and assess site performance.
You can adjust cookie preferences in your browser settings. However, turning off certain cookies may impact how the site functions. For detailed details about our cookie practices, please read our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only SourceStudioHaven and this site. We are not responsible for the privacy practices of external websites.
We encourage you to review the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, services, or legal requirements. When major changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, would like to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
SourceStudioHaven Privacy Team
10 Flower Lane, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within seven business days.